Do you have a good understanding of our forum software?
If so, will you consider volunteering as a Technical Support Guide to help forum members that need extra assistance?
Details:
- Your access will be upgraded to TECHNICAL SUPPORT GUIDE, which includes special privileges to IPIU's administrators and moderators;
- Whenever a new member needs help in understanding or getting around the different forums, they can send you an email asking for your telephone number and a convenient time to set up an appointment to speak to you;
- New members will be encouraged to have a second telephone line to speak to you while you guide them on the internet through the forums. If they have DSL or Cable Internet service, then they can just use their regular telephone line to call you;
- Telephone Support Guides are volunteers, and we suggest you keep the time down to 10 to 20 minutes at the most. If the new member needs further help after 20 minutes, suggest they either send an email to tutorial@ipiu.org or browse through the forum FAQ section and study it before arranging for another appointment. The second appointment may be arranged through another Technical Support Guide too;
- Technical Support Guides are only to help answer and guide members with the use of browsing, posting, and replying in the forums. They are not to offer support on behalf of Agent Relations or any other personal or confidential matters.
- Your initial hours and days of availability (can be as small as one hour a week) should be included in the email. You can also change your hours/days too, as well as offer help during the day, night, or weekends wherever you choose;
- You should have CALLER ID to assure the member's phone number appears before accepting the call. If the member has Caller-ID block, then you can instruct them via email to unblock the one-time telephone support call by them pressing *82 and then dialing your number.
- You must verify with Agent Relations (via email) the forum member's name, telephone number, and IPIU standing before giving out your telephone number. We do not wish for you to take support questions from any unregistered IPIU member that we do not have a file on.
- You may also choose to use Yahoo Messenger or another program to "chat" to the member with forum software questions.
To apply, send an email with your name, address, and telephone number to guide@ipiu.org
We look forward to having you a member of this select team.